New Zealand Delivery

Shipping Options

Shipping options are shown at checkout and will vary depending on the delivery address and the size of your physical items. All orders come with tracking which will automatically be emailed to you once the package is ready to ship. Please check your spam folders if you haven't received tracking information.

Bike Frames & Bikes - $25.00 NZD
North Island Standard Shipping - $9.00 NZD
Rural Delivery Shipping - $12.00 NZD
South Island Standard Shipping - $12.00 NZD
Waiheke Island - Standard Shipping - $12.00 NZD
NZ Free Shipping on Orders $99 Excludes Rural Delivery addresses+

Please allow up to seven (7) working days for your order to arrive within New Zealand before contacting us about a late delivery. We use a range of courier providers and the tracking details will be emailed to you as soon as they become available. Due to Covid-19 there have been some courier delays that are out of our control.

International Delivery

We currently only ship to Australia. We are currently unable to ship frames and bikes into Australia

Australia - Bike Frame (Big Box) - $130.00 NZD
Australia DLE Untracked (Letter Size Tiny Items) - $32.00 NZD
Australia Larger Parcels (Untracked) - $70.00 NZD
Australia Tracked (Small Parcel) - $60.00 NZD
Australia Untracked (Small Parcel) - $45.00 NZD

Payment Options

On checkout you can either opt to pay by credit card (Visa, Mastercard or American Express), Google Pay, Apple Pay, Shop Pay, Paypal, Afterpay, or Zip. 

Transactions are processed immediately and in most cases your order will be shipped on the same or next work day.

If you do need to contact us about an order please do so here.

You can also check your order by logging in.

Delivery Policy

We have a large range of products on our online store and not all these items are held in stock. Some items will be drop shipped from the New Zealand importer. If the importer is out of stock of your ordered item, we will notify you. If any items in your order are out of stock you will have the option to backorder until the item arrives, have part delivery of your order or cancel the entire order. Note: you will only be charged for items sent to you.

Items are generally shipped within 3 days of placing your order. We deliver to all addresses within New Zealand and delivery usually takes around 1 week. Delivery costs are calculated when you confirm your order. We offer freight free ordering on all packages over $99+. If your order is under $99 we charge a flat rate of $9 for North Island. $12 for South Island, Waiheke Island and Rural delivery and $25 for Bike Frames/ Bikes or extra large/ heavy orders. We review these charges from time to time and the checkout system will reflect the current freight charge.

If you wish to pick up from our store, please select this option at checkout and you will not be charged a delivery fee. Our store is located at: 7c Empire Street, Frankton, Hamilton.

Velo Workshop
Monday-Thursday: 9am - 5pm 
Friday: 9am - 5.30pm 
Saturday: 10.30am - 2pm
Sunday: Closed for Riding

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@veloworkshop.co.nz. Please note that returns will need to be sent to the following address: 7c Empire Street, WKO, Hamilton 3204, New Zealand.

If your return is accepted, excluding incorrectly ordered items we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shop@veloworkshop.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items) or gift cards. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shop@veloworkshop.co.nz.