Please check out the questions and answers below. You can also reach out to our customer service team here. We also offer chat below, or you can email us directly at: shop@veloworkshop.co.nz

  • Just click on the product or collection of your choice, click the 'ADD TO CART' button to add it to your cart and this will show up in the right hand corner of the website.
  • Agree to the Terms of Service.
  • You can leave special instructions or change the quantity you need.
  • Next click 'CHECKOUT' to be taken to the personal information and payment page.
  • Enter your email & delivery address.
  • Choose a Shipping option and enter any discount codes or gift cards you may have.
  • Finally Choose a Payment Option from Credit Card, Paypal, Zip or Afterpay and then push "Complete Order." You will be notified via email with an attached pdf receipt.
Which Payment Methods Do You Accept?

We offer a range of payment options. Please note that your billing address must match the address on your credit card statement.

Choose your Payment Option from: Credit Card: Visa, Mastercard and American Express. Google Pay, Apple pay, iDEAL, Bancontact, Paypal, Afterpay, Zip & Shop Pay.

How do I pay for my order? Is it safe to use my credit card?

When you checkout you are directed to Shopify secure payment gateway where you can enter your visa, mastercard, or american express credit card details safely. You can also select if you would like to pay by Google Pay, Apple Pay, Shop Pay. With Paypal, Zip, or Afterpay you will be directed to their secure sites.

How Long Does An Order Take To Arrive?

We have a large range of products on our online store and not all these items are held in stock. Some items will be drop shipped from the New Zealand importer. If the importer is out of stock of your ordered item, we will notify you. If any items in your order are out of stock you will have the option to backorder until the item arrives, have part delivery of your order or cancel the entire order. Note: you will only be charged for items sent to you.

Items are generally shipped within 3 days of placing your order. We deliver to all addresses within New Zealand and delivery usually takes around 1 week. Delivery costs are calculated when you confirm your order. We offer freight free ordering on all packages over $99+. If your order is under $99 we charge a flat rate of $9 for North Island. $12 for South Island, Waiheke Island and Rural delivery and $25 for Bike Frames/ Bikes or extra large/ heavy orders. We review these charges from time to time and the checkout system will reflect the current freight charge.

If you wish to pick up from our store, please select this option at checkout and you will not be charged a delivery fee. Our store is located at: 11 Kent Street, Frankton, Hamilton.

Velo Workshop
Monday-Thursday: 9am - 5pm 
Friday: 9am - 5.30pm 
Saturday: 10.30am - 2pm
Sunday: Closed for Riding

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

How To Return My Items?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@veloworkshop.co.nz. Please note that returns will need to be sent to the following address: 11 Kent Street, WKO, Hamilton 3204, New Zealand.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do not currently offer free returns to overseas Australian customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

Do you ship overseas?

We currently only ship internationally to Australia.

Australia - Bike Frame (Big Box) - $130.00 NZD
Australia DLE Untracked (Letter Size Tiny Items) - $32.00 NZD
Australia Larger Parcels (Untracked) - $70.00 NZD
Australia Tracked (Small Parcel) - $60.00 NZD
Australia Untracked (Small Parcel) - $45.00 NZD

What if my order is wrong, lost or damaged?

We will always do our best to make sure our customers are happy. Please see check out our Legal Policies here.

Use our Contact Us page or contact us directly at shop@veloworkshop.co.nz

We treat every enquiry different, depending on the situation, but will help rectify it.

How much does shipping cost?

Shipping options are shown at checkout and will vary depending on the delivery address and the size of your physical items. All orders come with tracking which will automatically be emailed to you once the package is ready to ship. Please check your spam folders if you haven't received tracking information.

Bike Frames & Bikes - $25.00 NZD
North Island Standard Shipping - $9.00 NZD
Rural Delivery Shipping - $12.00 NZD
South Island Standard Shipping - $12.00 NZD
Waiheke Island - Standard Shipping - $12.00 NZD
NZ Free Shipping on Orders $99+

Please allow up to seven (7) working days for your order to arrive within New Zealand before contacting us about a late delivery. We use a range of courier providers and the tracking details will be emailed to you as soon as they become available. Due to Covid-19 there have been some courier delays that are out of our control.

International Delivery

We currently only ship to Australia.

Australia - Bike Frame (Big Box) - $130.00 NZD
Australia DLE Untracked (Letter Size Tiny Items) - $32.00 NZD
Australia Larger Parcels (Untracked) - $70.00 NZD
Australia Tracked (Small Parcel) - $60.00 NZD
Australia Untracked (Small Parcel) - $45.00 NZD

What is the sizing chart for your apparel?

We provide a detailed sizing chart on each required product page to help you choose the right size. We recommend referring to this chart and measuring yourself for the best fit.

What if my question is answered here?

We would be happy to help you directly please email us at: shop@veloworkshop.co.nz